SHIPPING POLICY

Last Updated: 29 September 2026

This Shipping Policy applies to orders placed through jabonhomes.in and describes our order processing, delivery and shipping practices.

1. Shipping Locations

Jabon Homes currently ships products to serviceable locations within India.

Delivery availability may depend on the serviceability of the customer's PIN code and the logistics partner serving that location.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

During major sales, promotional periods, holidays, unforeseen operational circumstances or periods of unusually high order volume, processing may take longer.

3. Delivery Time

The estimated delivery period is generally 3–7 business days after dispatch.

Remote locations, certain PIN codes, weather conditions, transportation disruptions, public holidays and other circumstances beyond our reasonable control may result in additional delivery time.

The estimated delivery time shown at checkout or communicated to the customer is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.

From time to time, Jabon Homes may offer free shipping or promotional shipping offers subject to the terms displayed on the website.

5. Order Tracking

Where tracking information is available, customers may receive shipment tracking details by email, SMS, WhatsApp or other communication channels.

Customers should use the tracking information provided to monitor the shipment.

6. Delivery Attempts

Our logistics partners may make multiple delivery attempts.

Customers should ensure that the delivery address, phone number and other contact information provided during checkout are accurate.

If an order is returned to us because the customer was unavailable, refused delivery, provided an incorrect address or otherwise failed to receive the shipment, additional shipping charges may apply for re-shipment, where legally permissible.

7. Damaged Package

If the outer package appears visibly damaged at the time of delivery, customers are advised to:

• Take photographs/videos of the package before opening it.

• Record the condition of the package.

• Contact Jabon Homes as soon as possible.

If the product inside is damaged or defective, the customer may raise a return/replacement request under our Return & Refund Policy.

8. Delayed Delivery

If an order is delayed beyond the stated delivery schedule, please contact our customer support team.

Where applicable, customer remedies for delayed delivery will be handled in accordance with applicable consumer protection laws.

9. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you identify an error in your shipping address.

We will try to correct the address before dispatch where operationally possible.

10. Undeliverable Shipments

If a shipment cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, refusal to accept delivery or other customer-related reasons, the order may be returned to our facility.

Any refund or re-shipment will be handled according to the circumstances and applicable law.

11. Force Majeure

Delivery may be delayed due to circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, government restrictions, transportation disruptions, public emergencies, technical disruptions or other force majeure events.

We will make reasonable efforts to minimise such delays.

12. Contact

Jabon Homes Private Limited
Survey No. 493, Khijadiya,
Jamnagar, Gujarat, India

Email: info@jabon.in
Phone: 1800 309 5544

Website: https://jabonhomes.in