RETURN & REFUND POLICY

Last Updated: 29 September 2026

Thank you for purchasing from Jabon Homes Private Limited. We want you to have a satisfactory shopping experience. This Return & Refund Policy explains when products purchased through jabonhomes.in may be returned, replaced or refunded.

1. Eligibility for Return

A return or replacement request may be accepted in the following circumstances:

• The product received is defective or not functioning properly.

• The product received is damaged during transportation.

• The wrong product has been delivered.

• The product received is materially different from the product description or specifications displayed on our website.

• Any other situation where a return, replacement or refund is required under applicable Indian consumer protection laws.

For hygiene and safety reasons, a change-of-mind return may be subject to the product being unused, unopened and in its original condition.

2. Return Period

Customers should contact us within 7 days from the date of delivery for return or replacement requests.

For products received in a damaged condition, customers are strongly advised to contact us as soon as possible and preferably within 48 hours of delivery.

The return period does not limit any rights available to consumers under applicable law.

3. Product Condition

Where a return is requested, the product should, wherever reasonably possible, be returned with:

• Original product packaging

• Accessories supplied with the product

• User manual and documentation

• Invoice/order details

• Original labels, serial numbers or identification markings, where applicable

A return may be rejected where the product has been intentionally damaged, misused, modified, repaired by an unauthorized person, or materially altered after delivery, subject to applicable consumer protection laws.

4. Non-Returnable Situations

A return may not be accepted for:

• Products damaged due to misuse, negligence, accident or improper handling by the customer.

• Products modified or repaired by an unauthorized person.

• Normal wear and tear.

• Damage caused by failure to follow the product's instructions or safety guidelines.

• Products returned without the original components where such components are necessary for verification or use.

These exclusions will not apply where applicable law provides otherwise.

5. Damaged or Defective Product

If you receive a damaged, defective or incorrect product, please contact us with:

• Order number

• Customer name

• Contact number

• Photographs/videos of the product and packaging

• Description of the issue

Our team may inspect or arrange collection of the product before approving a replacement or refund.

6. Replacement

Where a product is eligible for replacement and the same product is available, we may provide a replacement product.

If replacement is not reasonably possible, we may provide a refund in accordance with this policy and applicable law.

7. Refunds

Once the returned product has been received and inspected, we will process the approved refund.

Refunds will generally be made through the original payment method or another legally permissible method.

The time taken for the amount to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway or other payment service provider.

For accepted refund requests, refunds will be processed within the applicable period prescribed by law.

8. Shipping Charges for Returns

Where the return is due to a defective, damaged, incorrect or materially misdescribed product, Jabon Homes will arrange or bear the applicable return shipping cost, subject to verification.

Where a return is permitted solely as a voluntary change-of-mind return, any applicable return shipping cost will be communicated to the customer before processing the return.

9. Cancellation Before Dispatch

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not always be possible. In such cases, the customer may need to follow the applicable return process.

If a cancellation is successfully accepted, the applicable refund will be processed through the original payment method or another legally permissible method.

10. How to Request a Return or Refund

Please contact us through:

Email: info@jabon.in
Phone / WhatsApp: 1800 309 5544
Website: https://jabonhomes.in

Please mention your order number and provide details of the issue.

11. Fraudulent or Abusive Claims

We reserve the right to investigate suspected fraudulent, misleading or abusive return/refund claims.

Nothing in this policy is intended to exclude or restrict any mandatory rights available to consumers under applicable Indian law.

12. Consumer Rights

This policy is intended to operate in accordance with applicable Indian laws, including the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules.

Where any provision of this policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail.

Jabon Homes Private Limited
Survey No. 493, Khijadiya,
Jamnagar, Gujarat, India

Email: info@jabon.in
Phone: 1800 309 5544